Frequently Asked Questions
🌱 Frequently Asked Questions
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1. What is Cookli?
Cookli is a UK-based online store offering eco-friendly, sustainable products for modern homes—ranging from smart kitchen gadgets to personal care and reusable household essentials.
2. Are your products really eco-friendly?
Yes! All our items are carefully sourced to be sustainable, reusable, or biodegradable. We prioritise plastic-free, recyclable, and environmentally safe materials.
3. Where do you ship?
We currently ship across the United Kingdom, including England, Scotland, Wales, and Northern Ireland. We’re working to expand into Europe soon.
4. How long does delivery take?
Standard delivery across the UK typically takes 6–10 business days. You’ll receive a tracking link once your order has been dispatched.
5. What packaging do you use?
We package all items using recyclable or biodegradable materials. We avoid single-use plastics wherever possible, in line with our eco-conscious values.
6. Do you accept returns?
Yes. We offer a 30-day return policy on most unused items in original packaging. See our Returns & Refunds page for full details.
7. How can I track my order?
Once dispatched, you’ll receive a confirmation email with a tracking link so you can follow your parcel every step of the way.
8. Are your products ethically sourced?
Absolutely. We work exclusively with suppliers who meet ethical standards in labour, environmental impact, and material sourcing.
9. Do you offer bulk or wholesale orders?
Yes! If you're interested in wholesale or bulk purchases, email us at support@cookli.co.uk or visit our Wholesale Enquiries page for tailored pricing.
10. How can I contact your team?
You can contact us via:
📧 Email: support@cookli.co.uk
📞 Phone: +44 7877 443747
📍 Mail: 74 Nottingham Road, Belper, DE56 1JH, United Kingdom
We aim to respond to all emails within 24 hours (Mon–Fri).